Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Apr 18, 2013 09:24 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091323 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53RYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro (ITC311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license
	Wired NIC	B8:AC:6F:83:FC:14

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Apr 18, 2013 09:51 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Apr 18, 2013 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Apr 18, 2013 09:50 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Apr 18, 2013 09:50 AM	Activated Microsoft Office.	Add Attachment
Adam Fyffe	Apr 18, 2013 09:41 AM	Task reassigned to Jared Petersen.	Add Attachment
Lexie Widmer	Apr 18, 2013 09:26 AM	**This is an email** I should be here most of the day, I have a half hour lunch around 1 pm.	Add Attachment
Lexie Widmer	Apr 18, 2013 09:24 AM	**This is an email** Computer #20091323 Last week they had to redo my computer because of virus issues. I now have Office 2010 on my computer and when I open any of the programs a box pops up for me to upgrade to Office Professional. I have to cancel the box to get it to go away. It won't let me upgrade because I don't have administrator privileges.	Add Attachment