Service Request Ticket - # 50202

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2013 10:39 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110729[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. H758PS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0085164 installed as Office 2007

Wired NIC 18:03:73:18:69:CC

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Apr 18, 2013 12:34 PM 
Task reassigned to Jared Petersen.
 Add Attachment
Jared Petersen Apr 18, 2013 12:34 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jared Petersen Apr 18, 2013 12:34 PM 
Dusted it off, unplugged and replugged the disk drive and hard 
drive. Works. Dropped back off at the lab.
 Add Attachment
Jared Petersen Apr 18, 2013 12:16 PM 
Task reassigned to UCS Tech.
 Add Attachment
Jared Petersen Apr 18, 2013 12:16 PM 
Adam and I picked up the computer from the lab.
Add Attachment
Jared Petersen Apr 18, 2013 12:04 PM 
Task reassigned to Jared Petersen.
 Add Attachment
Lexie Widmer Apr 18, 2013 10:41 AM 
It is in NS 123.
Add Attachment
Lexie Widmer Apr 18, 2013 10:40 AM 
There is no class in there from now till 1. 
Tomorrow afternoon it is open after 12.  It's ok
for a tech to come in during class as well.
Add Attachment
Lexie Widmer Apr 18, 2013 10:39 AM 
When they press the power button, it sounds like
it turns on, the light on the power button is on
(yellow) and there are 3 numbers flashing on the
computer (not monitor) by the power button.  

The monitor does turn on as well.  But it displays
an error.
 Add Attachment