Service Request Ticket - # 50205

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2013 01:59 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090151[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFK2CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:2C:E0

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Apr 18, 2013 02:32 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Apr 18, 2013 02:32 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 18, 2013 02:32 PM 
Deleted printers/drivers. gupdate and it worked
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Hannah Arriola Apr 18, 2013 01:59 PM 
Computer in APSC lab C2 is not connecting to 
printers with the error code "port unknown"
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