Service Request Ticket - # 50208

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2013 03:44 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20090472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405353 Location PDR

Model 8860/DN Hostname ns004.wou.edu
Notes 140.211.76.77 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:2A:8F


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Apr 23, 2013 02:16 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 23, 2013 02:16 PM
This printer is fixed. One of the gears needed
replaced. 
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Megan Thibeault Apr 19, 2013 11:33 AM
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 19, 2013 11:25 AM
ref#18951578
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Jared Petersen Apr 19, 2013 09:41 AM
Task reassigned to UCS Tech.
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Jared Petersen Apr 19, 2013 09:39 AM
Checked it out. Printer is much worse than described. It sounds 
like a machine gun going off and occassionally makes warbling 
noises as well. It keeps trying to print test pages but the pages 
come out looking like ink splots on a white piece of paper, a 
regular test page missing huge splot shaped parts in the middle, 
or comes out with with a couple of smaller ink splots but the paper 
looks like a greasy, white fast-food paper bag. It looks and sounds 
like the printer is trying to kill itself.

Checked for solutions online and didn't come up with anything.
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Jared Petersen Apr 19, 2013 08:45 AM
Task reassigned to Jared Petersen.
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Lexie Widmer Apr 18, 2013 03:57 PM
They are down to 1 printer now in that section.
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Lexie Widmer Apr 18, 2013 03:57 PM
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer Apr 18, 2013 03:44 PM
When they try to print to this printer, it paper
jammed, the gears grind, and continues to jam
repeatedly.  
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