Service Request Ticket - # 50210

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2013 04:57 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20090894[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22in HAS Wide Monitor
Serial No. CN0U828K74445036D08S Location PDR

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Katie Halvorson Apr 19, 2013 12:20 PM
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Apr 19, 2013 12:20 PM
****This is an email****
Good afternoon UCS help desk staff:

Jared Petersen came over today and was able to log
in properly from both the regular network and then
the computer itself.

Please close the service ticket number.

If we have further issues, I will contact you.
I'll cc the KWOU technical engineer, Clara Pratt.

Again, we appreciate Jared coming over so quickly.

Shelby
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Jared Petersen Apr 19, 2013 10:17 AM
Task reassigned to Self Resolved.
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Jared Petersen Apr 19, 2013 10:16 AM
Went over and was able to login on both the ucsadmin login and 
on my networked account. Both were fine. Told Shelby to call our 
helpdesk if the problem pops up again.
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Jared Petersen Apr 19, 2013 09:49 AM
Task reassigned to Jared Petersen.
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Lexie Widmer Apr 18, 2013 04:57 PM
One of the employees was updating the virus
software and it froze.  She did a hard reset.  Now
it won't let her past the control/alt/delete
screen.  She did a system diagnosis from the boot
menu, but it didn't come up with anything.  
It is in WUC 106A

KWOU 88900.

Someone is in the office at 3.  
Shelby Case will be there from 7:30-4:30 tomorrow
also.
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