Service Request Ticket - # 50213

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2013 08:37 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN4CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:34:D0:C8

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 23, 2013 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 23, 2013 08:24 AM 
Faye Whitenack help the user get unlock from Banner.
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Jared Petersen Apr 22, 2013 08:26 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Apr 19, 2013 11:24 AM 
I spoke with Michael Ellis regarding the user that
got locked  out of banner. He refer me to Faye
Whitenack that is responsible to unlock user
account on Banner. I give the user Faye Whitenack
contact details.
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Octavio Cervantes Apr 19, 2013 08:37 AM 
LaRon is using internet explorer. He got locked
out of Banner for using the wrong password. 

He will be in his office all morning today.
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