Service Request Ticket

Service Request Information

CONTACT	Name	Ciancetta, Matthew	Date	Apr 19, 2013 03:09 PM
	Department	Natural Science Division	Phone	88829
	Location		Email	ciancetm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101388 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C02FMGHTDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license P0080905,Geometer's SketchPad v5 and TinkerPlot v2 VISA2010003590, Adobe Dreamweaver CS5.5 MAC P0080905, Acrobat Pro 10 for MAC P0080905 iWork'09(9.0.3) P0080901(bundled with laptop)80/20 share, MathType 6.7 MAC VISA2012003303, Camtasia for MAC v2.10.2 VISA20140600 MAY2015
	Wired NIC	C8:2A:14:2B:70:12
	Wireless NIC	E4:CE:8F:56:AD:48
	Bluetooth NIC	04:0C:CE:24:04:A5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Laven Voth	Jun 05, 2013 09:14 AM	Task reassigned to Self Resolved.	Add Attachment
Laven Voth	Jun 05, 2013 09:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 10, 2013 10:28 AM	Between 10 and 12 on Monday 5/13	Add Attachment
Andrew Gandara	Apr 22, 2013 02:35 PM	Task reassigned to Laven Voth.	Add Attachment
Andrew Gandara	Apr 22, 2013 02:35 PM	Needs it installed on his laptop also. He is available on Wednesday from 11am - 2pm. I don't work then so I'm reassigning it to Laven who will be working then.	Add Attachment
Jared Petersen	Apr 22, 2013 08:19 AM	Left VM	Add Attachment
Tricia Flaherty	Apr 19, 2013 03:09 PM	Installer for MathType and product key are at: T:\DesignScience_MathType\MathTypev6.7ACAD_MAC choose the version of 6.7e that matches the OS on iMac	Add Attachment