Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Apr 22, 2013 08:27 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080620 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SBZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:96:0A:C9
	Wireless NIC	00:23:12:1D:7C:8E
	Bluetooth NIC	00:23:12:42:92:C0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Joshua Johnson	Apr 25, 2013 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Apr 25, 2013 09:17 AM	network deactivated	Add Attachment
Jared Petersen	Apr 22, 2013 08:55 AM	Task reassigned to Paul Lambert.	Add Attachment
Jared Petersen	Apr 22, 2013 08:55 AM	Ethernet outlet is 020C 090A-C in APSC 301. Need to disable Jack #3. #1 is voice, #2 is data but needs to be hot, #3 is the data jack we need to disconnect.	Add Attachment
Jared Petersen	Apr 22, 2013 08:51 AM	Picked up the computer. Sitting on the workstation by Andrew's Desk.	Add Attachment
Joshua Johnson	Apr 22, 2013 08:27 AM	**This is an email** The Writing Center would like to have the computer 20080620 picked up and the network jack that it is connected to cancelled so they no longer have to pay for it. The computer is located in APSC 301 (Katherines Office) 88234 schimdtk@wou.edu	Add Attachment