Service Request Ticket - # 50239

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2013 12:13 PM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040306[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4300DTN Printer #Q2434A
Serial No. SCNGY305076 Location PDR

Model Q2434A Hostname mathlab.wou.edu
Notes 140.211.78.49 Ink/Toner Refill HP 39A or HP 39X

Wired NIC 00:0E:7F:3A:08:BF

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 23, 2013 11:03 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Apr 23, 2013 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 23, 2013 11:03 AM 
I check the printed located at NMB, there wasn't
an error message. I observe that the network cable
wasn't connected to printer.It was totally off the
printer.I just plug in the network cable and it
works fine.
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Nicole Crane Apr 22, 2013 12:13 PM 
Printer in MNB 112 is not showing any error 
message, it says ready but it is not printing. It 
shows that their are things waiting in the que 
(10). They restarted the printer and it still did 
not work.
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