Service Request Ticket - # 50242

Service Request Information

CONTACT Name OConnor, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2013 02:40 PM
Department Social Science Phone 89207
Location Email oconnort@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110853[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GG15V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:0C:EC

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Apr 29, 2013 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Apr 29, 2013 03:29 PM 
Setup to sync
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Jared Petersen Apr 27, 2013 10:34 PM 
Task reassigned to Andrew Gandara.
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Jared Petersen Apr 27, 2013 10:34 PM 
****This is an outgoing email****
Tom,

I don't work Monday afternoons but I do know one 
other student tech, Andrew Gandara, that might be 
able available at that time. I'll have him contact 
you if he is available.

Jared Petersen
UCS Student Computer Technician
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Jared Petersen Apr 27, 2013 10:25 PM 
****This is an email****
Thank you Jared,  I am usually just on campus on 
Monday afternoons.  Would 3pm next Monday 29th 
work for you?  I have moved office and I think my 
new office number is 226 Maaske.

Tom
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Jared Petersen Apr 25, 2013 11:25 AM 
****This is an outgoing email****
Tom,

I recieved a service request for helping you configure Microsoft 
Outlook on your computer. I went ahead and called your office 
(89712) but you were unavailable.

Could you let me know what your hours of availability are for this 
Friday (4/24) and for next week?

Thanks,

Jared Petersen
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Jared Petersen Apr 25, 2013 10:24 AM 
Called, wasn't there. Will shoot him an email.
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Lexie Widmer Apr 22, 2013 02:40 PM 
MA 226

He would like help configuring Outlook on his
computer.  

89712
503-559-5752

Only available on Mondays.
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