Service Request Ticket - # 50248

Service Request Information

CONTACT Name Kykendall, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 23, 2013 08:59 AM
Department Student Health & Counseling Center Phone 88313
Location Email kykendak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20110591[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Dell Professional P2210 22in HAS monitor
Serial No. CN06H6FX7444521RBX6M Location Ready for PDR

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Lori Burgeson May 09, 2013 01:58 PM
Task reassigned to Dyl Karbia.
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Lori Burgeson May 09, 2013 01:58 PM
Skype Messenger Plus still needs to be installed
for both Katie and Rebecca. They should be
available at 4 today.
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Laven Voth May 09, 2013 10:26 AM
Task reassigned to Laven Voth.
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Laven Voth May 09, 2013 10:26 AM
Task reassigned to Laven Voth.
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Laven Voth May 09, 2013 10:26 AM
Done
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Tricia Flaherty May 08, 2013 01:46 PM
Task reassigned to Lori Burgeson.
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Tricia Flaherty May 08, 2013 01:45 PM
Webcams and headsets were ordered on #6808 and
arrived today They have been invoiced and are
ready to be set up.
The softwae for recording according to Michael
ellis is free and at:
http://shop.skype.com/apps/Call-recording-audio-video/Messenger-Plus-for-Skype.html
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Lori Burgeson Apr 25, 2013 09:31 AM
Task reassigned to Tricia Flaherty.
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Lori Burgeson Apr 25, 2013 09:31 AM
Tricia - we have this task open and I believe a
purchase request has been submitted.  Any
additional comments can be added to this task.
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Lori Burgeson Apr 24, 2013 07:39 AM
WOU numbers given were for monitors.  Computer WOU
numbers are as follows:

Katie: 20110590[Edit Inv]
Rebecca: 20080922[Edit Inv]
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Lori Burgeson Apr 23, 2013 09:31 AM
****This is an email****
Hi Katie,

You will need to submit a purchase request so we
can order your webcams and microphones for you and
Rebecca.  If you need any help in pricing or
suggestions, feel free to contact Tricia Flaherty.
 She will be more than willing to help you get
what you need.

Thank you, 
Lori
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Lexie Widmer Apr 23, 2013 09:05 AM
Katie Cowan had Skype installed, but still needs
an HD webcam and headset microphone.  

20110591[Edit Inv]
Health and Counseling 122
88313

Her co-worker is trying to get a similar setup. 
Rebecca Barden needs Skype installed on her
computer, an HD webcam, and headset microphone.

Her info: 
20080926[Edit Inv]
Health and Counseling 131
88313
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Lexie Widmer Apr 23, 2013 08:59 AM
****This is an email****
Hello,

My name is Katie Cowan and I am a counselor at the
Student Health and Counseling Center. I am
resending this request as it seems that it was
never sent/received. Adam helped install SKYPE on
my computer on April 5th, the remaining equipment
he suggested I would need includes

2 HD quality (1080p) webcams

2 Headset microphones


Recording software for SKYPE so that we can record
our sessions.

My WOU computer # is 20110591[Edit Inv] and is located in
office 122 in SHACC.

My co-worker, Rebecca Barden needs the exact same
request meaning we need TWO of everything. She
needs SKYPE installed as well. Her WOU computer #
is 20080926[Edit Inv] and is located in office 131.

Since we believed this request was received 2
weeks ago, we were hoping to have this request as
a priority. We are doing distance counseling
sessions tomorrow so we need this ASAP. Of course
we understand if this can't happen by tomorrow,
but we greatly appreciate any effort to help us
out. Our most available times are before 9am and
after 4pm on most days, Wednesdays would be the
best time because we are in meetings from 8am-11am
so our offices are open during that time.

Thank you for your understanding,
Katie Cowan
503-838-8396
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