Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Apr 23, 2013 11:20 AM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100681 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW95CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client
	Wired NIC	BC:30:5B:D3:39:0B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Apr 25, 2013 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Apr 25, 2013 11:54 AM	changed out power supply, working now, dropped off	Add Attachment
Adam Fyffe	Apr 24, 2013 11:01 AM	I have computer now, power supply needs to be replaced	Add Attachment
Adam Fyffe	Apr 23, 2013 12:47 PM	Task reassigned to Adam Fyffe.	Add Attachment
Joshua Johnson	Apr 23, 2013 11:20 AM	The computer 20100681 will not turn on. When Rip goes to turn on the computer, the dell power light will flash yellow and will not turn on. The computer is one of the three computers that are used for the student use for the workers. The computers are located in the back horseyr@wou.edu 89535 HW 109	Add Attachment