Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Apr 23, 2013 03:55 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	hy8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:9A:33

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 30, 2013 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 30, 2013 03:58 PM	Task reassigned to Lori Burgeson.	Add Attachment
Megan Thibeault	Apr 30, 2013 03:58 PM	Lori fixed this issue by adding the correct students to: Group in AD ub_stu	Add Attachment
Lexie Widmer	Apr 29, 2013 04:00 PM	**This is an incoming email** Regarding service# 50259 ... Would it be possible for someone to come work on this tomorrow (Tuesday) at 2 p.m.? One of our student workers who needs access to the program will be here, so we can test it with her. LaVan (sp?) and Megan were working on our previous request earlier, but it is not working as we had hoped.	Add Attachment
Megan Thibeault	Apr 24, 2013 08:06 AM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	Apr 24, 2013 08:06 AM	We need to fix this...	Add Attachment
Katie Halvorson	Apr 23, 2013 03:55 PM	**This is an email** Our students workers are still not able to utilize our StudentAccess software. They are only able to open a "read only" copy. We would like for them to be able to use it on machines 20071103 and 20070559. Contact person for this is Shondra at 503-838-8617.	Add Attachment