Service Request Ticket - # 50263

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2013 09:57 AM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031335[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 2300dn
Serial No. JPBFG16601 Location PDR

Model Q2475A#ABA Hostname
Notes Duplex, Roller Kit for HP LJ 2300dn #KIT-FEED-2300-PNO from P0064584 2-2008 Ink/Toner Refill
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert May 29, 2013 09:51 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 07, 2013 10:05 AM 
Task reassigned to Paul Lambert.
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Megan Thibeault May 07, 2013 10:05 AM 
Need to disconnect port: 024A140-92C
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Megan Thibeault May 07, 2013 10:03 AM 
Jennifer had be take the printer, they are going
to make do with what they have for now.
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Megan Thibeault Apr 30, 2013 03:44 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 30, 2013 03:44 PM 
Sent Jennifer an email explaining that the network
card is no longer functioning. Since this is a ten
year old printer we recommended that they purchase
a new one. Waiting on an email about about this.
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Joshua Johnson Apr 29, 2013 08:42 AM 
This is one of the main printers and they would
like to have this fixed as soon as possible.
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Joshua Johnson Apr 24, 2013 09:57 AM 
the printers 20031335[Edit Inv] and 20101055[Edit Inv] that are
located in teh Service Learning and Career
Development office  are not printing. the 2003
printer is not printing at all and the 2010
printer has a delay of about 24 hours before it
will print what has been sent to it. 

Alyssa Little called in the ticket


Jennifer Hanson
88652
hansenj@wou.edu
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