Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Apr 24, 2013 01:40 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120753 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2VBCZW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	2VBCZW1	Location	PDR
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0089621 downgraded to Pro Plus 2010; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412
	Wired NIC	F0:1F:AF:00:8D:5F
	Wireless NIC	1C:3E:84:51:31:7F
	Bluetooth NIC	2C:D0:5A:83:25:EE

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Nov 06, 2013 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	May 03, 2013 03:35 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Dale Goodell	May 03, 2013 03:34 PM	Finished with imaging and base configuration.	Add Attachment
Dale Goodell	Apr 24, 2013 01:47 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Apr 24, 2013 01:47 PM	Task reassigned to Dale Goodell.	Add Attachment
Lacey Davis	Apr 24, 2013 01:40 PM	A Dell laptop needs a base image and then to be returned to Tricia/Inventory area. The W# is 20120753. This laptop is for DeVolder room 208 Digital Lab. Ask Nathan S. if the lap top needs any additional apps. The laptop is located on the shelf across from the restroom in ITC 009.	Add Attachment