Service Request Ticket - # 50288

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2013 11:21 AM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101400[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW33EDH2L Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0080959

Wired NIC C8:2A:14:4B:E8:E6


Wireless NIC E4:CE:8F:38:C8:D0


Bluetooth NIC E4:CE:8F:38:C8:D1

TECHS Submitted by Laven Voth Contact lvoth11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth May 06, 2013 09:21 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth May 06, 2013 09:21 AM 
Returned to him last week.
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Laven Voth Apr 25, 2013 11:21 AM 
Hard drive is dead, sending laptop back to apple

Apple case # 438071889
Apple Repair ID D89982853


Fedex Tracking info: 561064340708
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