Service Request Ticket - # 50293

Service Request Information

CONTACT Name DelloStritto, Mary Ellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2013 09:17 AM
Department Behavioral Sciences Division Phone 89657
Location Email dellostm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101359[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 8YNKJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080832 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DD:E0:EE

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Apr 26, 2013 04:38 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Apr 26, 2013 04:38 PM 
reimaged and working fine, dropped back off
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Adam Fyffe Apr 26, 2013 03:00 PM 
I have computer now,
Its blue screening
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Adam Fyffe Apr 26, 2013 02:22 PM 
Task reassigned to Adam Fyffe.
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Octavio Cervantes Apr 26, 2013 09:17 AM 
Ashley Davis, a student worker, called in saying
she is having issues logging into her computer at
Abby's house. At first Ashley was able to log in,
but as soon as she opend a web browser, the
computer would completely shut down and restart.
Now she is unable to log in at all, and she gets
an error message saying "windows error recovery."

Somebody will be at Abby's house until 5 today.
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