Service Request Ticket - # 50300

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2013 10:13 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Apr 26, 2013 02:48 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Apr 26, 2013 02:48 PM 
installed and working
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Adam Fyffe Apr 26, 2013 02:18 PM 
Task reassigned to Adam Fyffe.
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Lori Burgeson Apr 26, 2013 10:49 AM 
Make sure this software is uninstalled from
20081046[Edit Inv] before installing it on 20110530[Edit Inv]
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Octavio Cervantes Apr 26, 2013 10:15 AM 
Robbin has changed offices, she is not at Todd 236
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Octavio Cervantes Apr 26, 2013 10:13 AM 
Robin is requesting to transfer a pc program from
a colleges old computer to her computer, the
program is Smart Draw.

Jay Gense is the collegue, and he no longer uses
this pc, it has been given to somebody else. This
is the wou number 20081046[Edit Inv] that has the program.
Jay has since gotten a new computer.
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