Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Apr 26, 2013 01:12 PM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090767 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet Enterprise P3015DN Printer #CE528A#ABA
	Serial No.	VNBC9D02L3	Location	PDR
	Model	CE528A	Hostname	darwin-ns-124.wou.edu
	Notes	up to 42 ppm, B/W laser printer, Tray 1 Multipurpose(100-sheet), Tray 2 500-sheet input, automatic duplexing MAINT: LJ 3015 Maintenance Kit #CD525-67901 from P0095594 SR54798, LaserJet P3015 Pick-Up Assembly #RM1-6268-000CN from P0095684 SR54798 OCT2014 IP:140.211.76.39	Ink/Toner Refill
	Wired NIC	00:25:B3:F7:C8:7F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Apr 30, 2013 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Apr 30, 2013 09:05 AM	self resolved	Add Attachment
Adam Fyffe	Apr 26, 2013 02:20 PM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Apr 26, 2013 01:13 PM	Julie is around till 5 and so is Piper. Printer in NS 124	Add Attachment
Katie Halvorson	Apr 26, 2013 01:12 PM	Today it was working just fine but when she goes to print to NS-Darwin there is no print jobs getting to the printer. The computer says the print jobs have been sent. The printer queue has documents in them. She has been trying to print Word docs and another office is having the same problem with same printer. 20101373 NS-kodachrome is having the same issue as well. Her and Piper are trying to print from different computers and having the same issue.	Add Attachment