Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Apr 26, 2013 04:15 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120702 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	BNTPXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	bntpxw1	Location	008(Underneath the standup desk)
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, FOLLOWING TRANSFERRING TO W#20161092 DEC2017 SR65965--[Adobe Acrobat Pro v9 WIN from P0067126 (previous laptop had old version of DreamWeaver MX 2004 from P0052818 too but not sure if it will work with WIN7), Geometer's Sketch 5 from VISA2009001662, MathType 6.9 WIN from VISA2012003420], WinEdt v8 from VISA2013003812
	Wired NIC	E0:DB:55:E7:63:EB
	Wireless NIC	B8:76:3F:36:25:EE
	Bluetooth NIC	20:16:D8:9B:6D:7D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 22, 2013 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 29, 2013 08:41 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Apr 29, 2013 08:41 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 26, 2013 04:32 PM	transfer from W#20081109 Adobe Acrobat Pro v9 WIN from P0067126 (had old version of DreamWeaver MX 2004 from P0052818 too but not sure if it will work with WIN7)	Add Attachment
Tricia Flaherty	Apr 26, 2013 04:15 PM	This will be on shelf in ITC013 with GFA Setup form	Add Attachment