Service Request Ticket - # 50324

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2013 12:15 PM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110553[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, 2.2GHz Quad-core
Serial No. C02H3HNGDV7L Location PDR

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), MS Office for MAC 2011 from P0083800, Parallels Desktop 7 from P0083800, Win 7 pro license from P0083797, Microsoft Office 2010 WIN license from P0083800 installed as Office 2007, Panic-Coda2 from VISA2012003171, MAMP Pro 2.1.1 from VISA2012003174

Wired NIC 3C:07:54:6E:5A:89


Wireless NIC 68:A8:6D:4D:25:96


Bluetooth NIC 68:A8:6D:4D:25:97

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Apr 29, 2013 12:25 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Apr 29, 2013 12:25 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Apr 29, 2013 12:25 PM 
This is a duplicate ticket and is being closed. 
Please refer to service request 50315 as it has
more information.  Everything on this ticket has
been transferred to ticket 50315
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Katie Halvorson Apr 29, 2013 12:17 PM 
Mac and power adapter are at the SRD on the back
table in a MAC box
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Katie Halvorson Apr 29, 2013 12:15 PM 
When he starts up the Mac sometimes the boot up
process doesn't finish and crashes or he will get
it on and it will still crash shortly after.  He
thinks it might have to do with Parallels and if
this is the case, you can uninstall it.  It all
started couple days ago and  message came up and
said to reboot and ever since then he has been
having problems.

503-784-7046

Don't call office, he is in and out of campus so
email and cell work best.  On campus all day tomorrow.
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