Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Apr 29, 2013 02:32 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101041 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	D60MFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0080043 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:E4:C1

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	May 01, 2013 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 01, 2013 02:35 PM	Power supply was replaced. Computer boots up just fine and is being returned. Loaner will be brought back to ITC	Add Attachment
Lori Burgeson	Apr 30, 2013 11:11 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Apr 30, 2013 11:11 AM	Ordered a new power supply for the computer through Dell	Add Attachment
Andrew Gandara	Apr 29, 2013 03:39 PM	Task reassigned to Andrew Gandara.	Add Attachment
Lexie Widmer	Apr 29, 2013 02:32 PM	**This is an email** One of our computers just popped and is no longer working. The number is 20101041. This is used constantly by our student staff. Is there any way you can bring a loaner until this gets fixed? The computer is located right behind the information desk. It is the one closest to Megan Habermann¿s office. Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 phone	Add Attachment