Service Request Ticket - # 50337

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2013 02:40 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090125[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFL6CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:66

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 30, 2013 03:45 PM 
Solve the printing error on the machine located at
APSC 101. It work fine...
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Megan Thibeault Apr 30, 2013 03:43 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 30, 2013 03:43 PM 
Dyl fixed this by deleting the drivers and forcing
a group update.
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Dyl Karbia Apr 30, 2013 03:43 PM 
Task reassigned to Dyl Karbia.
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Hannah Arriola Apr 30, 2013 02:40 PM 
Computer B6 is not connecting to printer in APSC 
lab. Error message says port is unknown
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