Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	May 01, 2013 11:19 AM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120592 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL129180	Location	PDR
	Model	8870/DN	Hostname	hc-advil
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.64.67	Ink/Toner Refill
	Wired NIC	9C:93:4E:14:D5:C2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 07, 2013 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 07, 2013 04:06 PM	The printer black ink was low. I replaced the black ink now it works fine.	Add Attachment
Dyl Karbia	May 07, 2013 04:02 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	May 07, 2013 08:41 AM	Left VM	Add Attachment
Dyl Karbia	May 06, 2013 10:50 AM	I spoke with his some one from his office and she said he will be available between 2-3:00pm today.	Add Attachment
Andrew Gandara	May 03, 2013 10:12 AM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	May 03, 2013 10:12 AM	Laven and I went by around 1pm yesterday. He wasn't there and the receptionist said he would be back in an hour. Lori and I went by around 2 pm yesterday. He was gone for the day. We told his receptionist to pass the message along and have him call us when he is available.	Add Attachment
Laven Voth	May 02, 2013 12:38 PM	Task reassigned to Andrew Gandara.	Add Attachment
Lori Burgeson	May 02, 2013 06:56 AM	HC-Advil is located in the student health center	Add Attachment
Katie Halvorson	May 01, 2013 11:19 AM	HC-advil is having issues printing. Sometimes it prints and sometimes the print job never gets there. The screen says walk up features and only has an option to select for installations. The light is orange instead of green. Having issues with certain pages in an Excel.	Add Attachment