Service Request Ticket - # 50359

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2013 04:33 PM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110004[Edit Inv] (opens in a new window) Bldg/Room SAC 118
Service Tag G1FR2Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. G1FR2Q1 Location Conference room

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163

Wired NIC 5C:26:0A:6C:9A:4A


Wireless NIC A0:88:B4:7B:89:A8


Bluetooth NIC D0:DF:9A:3D:3F:6C

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara May 03, 2013 04:17 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara May 03, 2013 04:17 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara May 03, 2013 04:17 PM 
Updated the helpdesk computer and the two laptops.
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Lexie Widmer May 03, 2013 02:08 PM 
She can be contacted after 3 today if you have
more questions.
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Lexie Widmer May 03, 2013 02:07 PM 
She called with a message.

Both laptops had that program on them last summer.
 One computer in the department is currently using
Assure.
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Jared Petersen May 03, 2013 12:25 PM 
****This is an outgoing email****
Kathy Bolen,

We recieved your service request for loading the Assure ID 
program on to your WUC laptops. We tried loading a test version 
back in our offices but found that the two licenses that your 
department owns have already been registered.

Do the laptops already have the program installed already and we 
just need to configure it? If not, then you may have to put in a 
purchase request for two more licenses.

Thank you,

Jared Petersen
UCS Student Computer Technician
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Jared Petersen May 03, 2013 12:01 PM 
Had to install it on a loaner since the program is Windows only. 
Was unable to activate it because the licenses listed in the serial 
and purchase info file had already been used.
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Jared Petersen May 03, 2013 11:18 AM 
Going to do a test install on my tech laptop before we start 
working on the client's machines.

Note: When we go to install them on the client machines, we need 
to make sure we add the WOU#'s on the serial purchase info text 
file in the T: drive.
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Lexie Widmer May 02, 2013 04:33 PM 
Load Assure Program for id onto WUC laptops.  
20110004[Edit Inv]
20110672[Edit Inv]
They are in the WUC, Info desk.  Might be in use,
so call to make sure.  

Chelsea Blatner could also be contacted. 
88647
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