Service Request Ticket - # 50367

Service Request Ticket - # 50367

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	May 03, 2013 01:34 PM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110354 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Precision T1600, WIN 7 Pro, Dual Core i3-2100
	Serial No.	84V0VR1	Location	PDR
	CPU	Intel Core i3-2100(3.1GHz dual-core, 3M L3)
	OS	Unknown	Software	NO OFFICE, Roxio Creator and CyberLink PowerDVD 9.5 bundled,
	Wired NIC	18:03:73:D9:4D:BA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	hoeckleml@wou.edu	89201

Tracking

Entered by	Date	Memo
Myron Hoeckle			Email Public
Entered by	Date	Memo
Myron Hoeckle	Jun 05, 2013 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Myron Hoeckle	Jun 05, 2013 11:34 AM	back up and running	Add Attachment
Lori Burgeson	May 10, 2013 07:57 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Lori Burgeson	May 10, 2013 07:57 AM	Computer is ready to go. Win7 has been installed along with all updates. Removed Office. Just needs the camera software installed. Someone should be bringing it down to John and Myron for that today. Before closing this ticket, the loaner machine will need to be removed from the firewall.	Add Attachment
Lori Burgeson	May 08, 2013 03:16 PM	Trying to get a new video card warrantied through Dell	Add Attachment
Lori Burgeson	May 08, 2013 10:44 AM	The hard drive came in and is being imaged. We are having other hardware related issues with the computer and will need to warranty more parts through Dell. It's going to take a few more days before we can give it to John for the camera software.	Add Attachment
Lexie Widmer	May 07, 2013 09:58 AM	Do we have a time frame?	Add Attachment
Lexie Widmer	May 07, 2013 09:58 AM	Nancy called for an update.	Add Attachment
Lori Burgeson	May 07, 2013 06:51 AM	HD did not come yesterday. Hope to receive it today.	Add Attachment
Lori Burgeson	May 06, 2013 07:36 AM	Warrantied hard drive Friday, 5/3. Part should be in today. Need to image, take off Office, and hand it off to John for the DC Control Point Software	Add Attachment
John Rushing	May 03, 2013 04:09 PM	Paul addded the Loaner MAC to the Firewall. This will need to be removed once the computer is returned.	Add Attachment
Jared Petersen	May 03, 2013 03:02 PM	Task reassigned to Lori Burgeson.	Add Attachment
Jared Petersen	May 03, 2013 03:02 PM	Set up the loaner at public safety with Andrew and John Rushing. Putting the Dell with the fried hard drive on Lori's desk until we can figure out what to do with it on Monday.	Add Attachment
Jared Petersen	May 03, 2013 02:09 PM	Have to run the loaner by John Rushing in Residential Computing first to install and set up their DC Control Point Software.	Add Attachment
Jared Petersen	May 03, 2013 01:56 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	May 03, 2013 01:56 PM	Confirmed with Richard that the data should be safe and that the machine itself is probably just down. Going to take down a loaner right away.	Add Attachment
Katie Halvorson	May 03, 2013 01:34 PM	Myron called and said the camera machine at public safety hard drive is down. It is making noises in the background and because it has to do with security they want it looked at right away.	Add Attachment