Service Request Ticket - # 50368

Service Request Information

CONTACT Name Whisenhunt, Kelli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2013 03:45 PM
Department Facilities Services Phone 88086
Location Email whisenhk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091325[Edit Inv] (opens in a new window) Bldg/Room ITC 310
Service Tag 53SYJM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53SYJM1 Location Unused equipment from UCS

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 - DBANNED MACHINE DROPPED OFF WITH CS DEPT

Wired NIC B8:AC:6F:83:FB:E0


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Jun 25, 2013 09:30 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jun 25, 2013 09:30 AM
Num lock was not selected before mapping the keys. Works fine 
now. Added printers as well.
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Katie Halvorson Jun 25, 2013 08:33 AM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jun 25, 2013 08:33 AM
The num lock key is not unlocking the keypad
because nothing is working for the right-hand keypad.
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Jared Petersen Jun 25, 2013 08:21 AM
Status changed from (2) Scheduled to (5) Completed
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Jared Petersen Jun 25, 2013 08:21 AM
Made her an admin, updated her to Java 7, and mapped the proper 
keys.
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Jared Petersen Jun 24, 2013 05:01 PM
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Jun 24, 2013 05:01 PM
Dropped computer off with user. Will need to come back tomorrow 
morning to make her an administrator and get TradeKeys to map 
the V key to the Num Lock key.
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Jared Petersen Jun 24, 2013 04:42 PM
Finished imaging computer and installing applications.
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Jared Petersen Jun 24, 2013 10:46 AM
Dropped off loaner #20071163[Edit Inv] and picked up her computer. 
Computer is now in the student tech area of ITC 009 on the 
workstation between Adam and Laven.
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Katie Halvorson Jun 24, 2013 10:06 AM
She is available anytime today.
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Jared Petersen Jun 24, 2013 09:45 AM
Status changed from (2) Scheduled to (1) Pending
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Jared Petersen Jun 24, 2013 09:44 AM
Left VM
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Jared Petersen Jun 06, 2013 08:33 AM
Postponing again until the week of the 24th.
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Jared Petersen Jun 04, 2013 09:24 AM
She isn't here. Won't be back until Thursday (7/6) or Friday 
(7/7).
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Jared Petersen May 13, 2013 09:09 AM
Postponing until the first week of June. Will upgrade her computer to Windows 7 then. Also wants Office 2010.

Currently running the following applications on her computer:
- Catalyst Control Center
- Google Earth
- iTunes
- Office 2007 (wants 2010)
- Trade Keys (PC Magazine Utility)
- Print Key 2000
- Quicktime
- Real player
- Roxie creator
- AT&T Connect

New install will need these.
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Octavio Cervantes May 10, 2013 10:46 AM
Kelli called in today, wanting to up grade her
computer to windows 7 and also update to office 2010. 
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Andrew Gandara May 06, 2013 04:42 PM
Task reassigned to Jared Petersen.
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Jared Petersen May 06, 2013 08:16 AM
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen May 06, 2013 08:15 AM
Called, want to postpone until next week. Will contact her again 
next Monday.
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Joshua Johnson May 06, 2013 08:15 AM
Kelli would like to wait until Tuesday next week
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Lexie Widmer May 03, 2013 03:45 PM
AD 306, third floor.  

If possible she would like to be made an admin on
her computer so she can do updates.

She is pretty available during business hours,
anytime but lunch.  
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