Service Request Ticket - # 50370

Service Request Information

CONTACT Name Khe, Sririam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2013 04:38 PM
Department Social Science/ Geography and Sustainability Phone 88852
Location Email khes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100749[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag B4XG3Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. B4XG3Q1 Location going to pdr

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246, Adobe CS2 Premium WIN from P0055221

Wired NIC 5C:26:0A:3E:3D:1B


Wireless NIC 58:94:6B:FD:A4:B8


Bluetooth NIC 1C:65:9D:F5:4E:B2


TECHS Submitted by Andrew Gandara Contact agandara09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson May 16, 2013 03:33 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Lori Burgeson May 16, 2013 03:33 PM
Sririam picked up his laptop.  He logged in and I
transferred all saved files, made sure his
printers were listed and that his My Documents
folder was saving to the C drive.  He checked to
make sure CS2 was installed.  I let him know to
give me a call if he needs anything else or
notices anything out of the ordinary.
Add Attachment
Lori Burgeson May 16, 2013 02:58 PM
Adobe CS2 was installed along with all updates. 
Installed Windows XP with all updates.  Sriram was
made an administrator on the machine.  All local
files are saved on a flash drive that need to be
transferred into his profile.  Added SS-Socback
and SS-SocialScience printers from Bart.
Add Attachment
Lori Burgeson May 15, 2013 02:41 PM
Sririam will drop off his laptop around 10 tomorrow
Add Attachment
Lori Burgeson May 15, 2013 01:06 PM
Priority changed from (3) Priority to (1) Highest Priority.
Add Attachment
Lori Burgeson May 15, 2013 01:06 PM
Task reassigned to Lori Burgeson.
Add Attachment
Lori Burgeson May 15, 2013 01:06 PM
Computer needs to be reimaged with Windows XP. 
Office 2007, and CS2 need to be installed.  Make
Sriram an admin on the machine.
Add Attachment
Katie Halvorson May 14, 2013 04:24 PM
****This is an email****
Thanks Andrew (and Bill) for clearing up the
computer hassles ... Here is to hoping that there
won't be any more blue screens of death and other
hassles that I had ...

A few other notes:
1. The loaner laptop, which was a much older one,
was unstable as well.  And that was even when I
was not running multiple applications.  Attached
is a photo that I took when the display went
berserk, and the computer made some strange noises
as well and everything froze.  As the photo shows,
Firefox was the only program that was open at that
time and I was replying to a student email when it
happened.  Very strange.  Letting you know so that
you folks can look into it before handing it to
somebody else ...

2. I notice that my laptop now has Windows 7.  The
Adobe products that I had on the old machine
haven't been installed in this one.  Let me know
if I am not looking at the list of programs
correctly, or if I should place another service
request, or ...

Thanks again.
Add Attachment
laptop display.JPG
Katie Halvorson May 14, 2013 03:34 PM
came to pick it up and logged onto computer
successfully.
Add Attachment
Andrew Gandara May 14, 2013 02:51 PM
Laptop will be up at SRD. He said he will come by within the next 
half an hour to pick it up.
Add Attachment
Nicole Crane May 14, 2013 02:41 PM
Called to come and get his laptop but we didn't 
know where it was. He is going to wait to hear 
from you again to come and get it
Add Attachment
Andrew Gandara May 14, 2013 12:41 PM
Left VM
Add Attachment
Andrew Gandara May 09, 2013 01:59 PM
Imaged. Waiting for warrantied battery
Add Attachment
Andrew Gandara May 07, 2013 02:23 PM
Called him and he backed everything up. Imaging Win 7
Add Attachment
Andrew Gandara May 07, 2013 01:42 PM
Updating laptop
Add Attachment
Andrew Gandara May 07, 2013 01:42 PM
Left VM about when the blue screen is happening
Add Attachment
Lexie Widmer May 07, 2013 10:36 AM
He came by and grabbed the loaner.  His computer
is 20100749[Edit Inv] and is up at the front, a silver Dell.

Add Attachment
Andrew Gandara May 06, 2013 04:44 PM
Finishing last minute updates. Computer will be on desk behind 
SRD with charger.

They have to log in with a wired connection first otherwise their 
wireless won't work.
Add Attachment
Joshua Johnson May 06, 2013 08:08 AM
Will come in on Tuesday morning and trade the laptops
Add Attachment
Andrew Gandara May 03, 2013 05:07 PM
Task reassigned to Andrew Gandara.
Add Attachment
Andrew Gandara May 03, 2013 05:07 PM
Leaving machine by my desk. Bill said to just finish it Monday
Add Attachment
Andrew Gandara May 03, 2013 05:03 PM
Machine will be up at the front desk updating. Once it's done 
updating. Probably needs restarted
Add Attachment
Andrew Gandara May 03, 2013 04:38 PM
I was given a loaner machine 20081156[Edit Inv]. And was told to image it 
and have it ready to go. Imaged the machine and currently running 
updates.
Add Attachment