Service Request Ticket - # 50372

Service Request Ticket - # 50372

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Service Request Information

CONTACT	Name	Pedersen, Peggy	Date	May 06, 2013 09:01 AM
	Department	Health & Exercise Science	Phone	88269
	Location		Email	pedersep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090576 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71PQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, transfer from W#20031336 SPSS Base 12.0 single copy from P0047839
	Wired NIC	00:26:B9:75:19:6E

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	May 10, 2013 10:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	May 10, 2013 10:20 AM	Dyl confirmed with me that he dropped off the computer. Closing task.	Add Attachment
Dyl Karbia	May 10, 2013 10:15 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	May 09, 2013 12:15 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	May 09, 2013 11:44 AM	She is around anytime after 130.	Add Attachment
Jared Petersen	May 09, 2013 11:08 AM	Left VM for hours for drop off.	Add Attachment
Jared Petersen	May 09, 2013 11:04 AM	Computer imaged and good to go.	Add Attachment
Lori Burgeson	May 09, 2013 07:39 AM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	May 09, 2013 06:40 AM	Received HD and machine can be imaged and set up. I need the old hard drive to send back to Dell	Add Attachment
Lori Burgeson	May 07, 2013 08:49 AM	Hard drive was warrantied through Dell and we should receive it either today or tomorrow.	Add Attachment
Laven Voth	May 06, 2013 10:42 AM	Gave her a loaner, suspected hard drive failure	Add Attachment
Joshua Johnson	May 06, 2013 09:01 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	May 06, 2013 09:01 AM	Peggy Pederson's computer will not start up. It keeps going into the windows repair and windows star up normally process. The computer has been restarted about 4 times. The computer was fine when she logged off on Friday. She needs this computer as soon as possible. She is unable to do her job. 88269 NPE 115 pedersep@wou.edu	Add Attachment