Service Request Ticket - # 50387

Service Request Information

CONTACT Name Baltzley, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2013 03:12 PM
Department Natural Science Division Phone 88832
Location Email baltzlem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 1H4Z1Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, TRANSFER to new laptop W#20150268 APR2016:Adobe Design Std CS5.5 from P0080492(80/20 share with desktop)

Wired NIC 5C:26:0A:54:B3:B3


Wireless NIC A0:88:B4:48:7D:64


Bluetooth NIC 90:00:4E:F0:F0:89

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lexie Widmer May 10, 2013 01:57 PM 
Task reassigned to Self Resolved.
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Lexie Widmer May 10, 2013 01:57 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen May 10, 2013 01:01 PM 
Left VM.
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Jared Petersen May 10, 2013 12:59 PM 
Task reassigned to Jared Petersen.
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Jared Petersen May 07, 2013 08:07 AM 
Task reassigned to UCS Tech.
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Jared Petersen May 07, 2013 08:07 AM 
Missed the email notification for this task and was unable to get to 
him before his class started.
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Andrew Gandara May 06, 2013 04:32 PM 
Task reassigned to Jared Petersen.
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Andrew Gandara May 06, 2013 04:32 PM 
Missed him. Try and get him before his class tomorrow morning
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Lexie Widmer May 06, 2013 03:14 PM 
He is available till 4 today. He has a class at 8
tomorrow at the NS 103.  

The laptop is currently in the office NS 219.
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Lexie Widmer May 06, 2013 03:12 PM 
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer May 06, 2013 03:12 PM 
He changed his password twice, the second password
was working for an hour, but then he logged off
and now is unable to login to any computer.  He
gets "the reference to count is currently locked
and may not be logged onto. "
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