Service Request Ticket - # 50391

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2013 11:12 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100677[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GW8ZBP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client

Wired NIC BC:30:5B:D3:31:40

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth May 07, 2013 12:50 PM 
Task reassigned to Laven Voth.
 Add Attachment
Laven Voth May 07, 2013 12:50 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Laven Voth May 07, 2013 12:50 PM 
Replaced PSU
 Add Attachment
Joshua Johnson May 07, 2013 11:12 AM 
****This is an email****

It has turned the computer off twice.  It took 15
minutes on Sunday for it to power back up.


On Tue, May 7, 2013 at 10:01 AM, UCS
ServiceRequest  wrote:

    When the light changes, how does it affect the
computer?


    On Tue, May 7, 2013 at 9:50 AM, Rip Horsey
 wrote:

        The center access computer for the Health
and Wellness Center has been switching from green
power light to blinking orange power light at
varying times.  Please contact Mike Ross regarding
the set-up for this access control computer at the
Health and Wellness Center front desk.  This is
the primary control computer for all four access
points.  The computer is 20100677; it has Windows
XP still installed.

        -- 
        Rip Horsey
        Western Oregon University
        Health and Wellness Center Director
        503-838-9535




    -- 
    Service Request Desk
    Western Oregon University
    University Computing Services
    Hours: Monday-Friday 8:00am-5:00pm
    Phone: 503-838-8925
    Email: ucshelpdesk@wou.edu




-- 
Rip Horsey
Western Oregon University
Health and Wellness Center Director
503-838-9535
Add Attachment