Service Request Ticket - # 50393

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2013 02:58 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101246[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro, 17-inch Quad-core #Z0M3
Serial No. C02FT18JDF93 Location 007

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software bundled with iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), Microsoft Office 2011 for MAC from P0080720,Vectorworks 2009(FOB USER/SINGLE LICENSE COPY, Adobe Design Premium CS5.5 for MAC from P0080720 SHARED WITH DESKTOP W#20120650: Apple Final Cut Studio V.3. from P0075620

Wired NIC C8:2A:14:3E:81:D0


Wireless NIC E4:CE:8F:2F:7A:D6


Bluetooth NIC E4:CE:8F:2F:7A:D7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Megan Thibeault May 09, 2013 02:15 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 09, 2013 02:15 PM 
Task reassigned to Lori Burgeson.
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Megan Thibeault May 09, 2013 02:14 PM 
tighten the screws, we have no extra one's so if
an old laptop comes in we will keep our eye out to
grab a few of them.
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Katie Halvorson May 07, 2013 02:58 PM 
He noticed today that one screw is missing and saw
another one bounce off his desk when he moved the
laptop.  It is the screws on the bottom of the
MAC.  He would like them replaced if possible and
then make sure the others are screwed in properly.

He would like Lenore to be contacted if they need
into his office.
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