Service Request Ticket - # 50394

Service Request Information

CONTACT Name Osborn, Cristina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2013 03:24 PM
Department Student Enrichment Program Phone 88550
Location Email osbornc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050194[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 9M0BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:13:91


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public

Entered by Date Memo
Adam Fyffe May 15, 2013 09:54 AM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe May 15, 2013 09:54 AM
she wanted the laptop back so i dropped it off
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Adam Fyffe May 14, 2013 11:55 AM
going to email me with what they want to do with it
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Lori Burgeson May 09, 2013 11:30 AM
Task reassigned to Adam Fyffe.
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Tricia Flaherty May 09, 2013 11:24 AM
Task reassigned to Lori Burgeson.
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Tricia Flaherty May 09, 2013 11:24 AM
These are second hand/hand-me-down stations that
were give top SEP basically in an as is state. 
They are not maintained by UCS or Student Tech
Fee, If a battery could be purchased its cost
would outweigh an real usable life left in the
laptop due to its age.  I was advise them to take
it out of service and we should not spend much
time working on these 8 year old laptops. They do
have newer checkout laptops
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Lori Burgeson May 09, 2013 11:09 AM
Task reassigned to Tricia Flaherty.
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Lori Burgeson May 09, 2013 11:09 AM
Tricia:  Do we replace these batteries or would
the department order these if they are still
available?
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Adam Fyffe May 09, 2013 10:11 AM
Task reassigned to Lori Burgeson.
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Adam Fyffe May 09, 2013 09:47 AM
needs new battery, 
TYPE D5318
Dell
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Adam Fyffe May 08, 2013 11:52 AM
Task reassigned to Adam Fyffe.
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Adam Fyffe May 08, 2013 11:52 AM
i have it at my desk
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Katie Halvorson May 07, 2013 03:47 PM
computer is now up front at the SRD
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Katie Halvorson May 07, 2013 03:37 PM
****This is an email****
Thank you!

I will bring the computer over soon!

-Joleen
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Katie Halvorson May 07, 2013 03:25 PM
****This is an email****
Oh yes it is 20050194[Edit Inv]
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Katie Halvorson May 07, 2013 03:24 PM
****This is an email****
Hello,

We have a laptop that keeps having the low battery
alert pop up and also a "you should change your
battery or switch to outlet power immediately". 
We were just wondering if you could take a look at
it. Thank you!
-- 
Student Enrichment Program
503-838-8550
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