Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	May 08, 2013 08:09 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090930 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvkjql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:B1

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 08, 2013 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 08, 2013 02:03 PM	The computer had some viruses so I re imaged it. I returned the machine and everything looks good now.	Add Attachment
Megan Thibeault	May 08, 2013 08:32 AM	Task reassigned to Megan Eichler.	Add Attachment
Joshua Johnson	May 08, 2013 08:09 AM	Computer located in the Vice President of Student Affairs is giving a lot of errors stating that there are viruses on the computer. When trying to find Sophos it will not let them click on it. It is giving several different messages about viruses and firewalls. They have restarted the computer and several other ideas and it is not working. 88423 WUC 203A diehmd@wou.edu	Add Attachment