Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	May 09, 2013 05:24 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110883 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GC05V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446;TRANSFER to W#20141190 JUNE2016 Adobe Acrobat Pro XI(v.11) from P0094736 SR60252
	Wired NIC	18:03:73:26:2D:72

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 22, 2013 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	May 10, 2013 08:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	May 10, 2013 08:35 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	May 09, 2013 05:31 PM	okay I copied the wrong info below sorry ... here is the right wou#s: This cpu W#20110883 and monitor W#20111000 are on the rack in ITC013 with GFA setup forms to replace cpu W#20080599 and monitor W#20080613	Add Attachment
Tricia Flaherty	May 09, 2013 05:24 PM	This cpu W#20110882 and monitor W#20110999 are on the rack in ITC013 with GFA setup forms to replace cpu W#20080598 and monitor W#20080612	Add Attachment