Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	May 09, 2013 05:37 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110882 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G715V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:32:FA

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	May 22, 2013 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	May 10, 2013 08:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	May 10, 2013 08:37 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	May 09, 2013 05:45 PM	use Debbie Diehm as secondary point of contact	Add Attachment
Tricia Flaherty	May 09, 2013 05:37 PM	his cpu W#20110882 and monitor W#20110999 are on the rack in ITC013 with GFA setup forms to replace cpu W#20080598 and monitor W#20080612	Add Attachment