Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	May 10, 2013 11:54 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Dec 29, 2014 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Dec 29, 2014 02:41 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Dec 29, 2014 02:41 PM	new computer ordered and received. TAsk is closed based of SR#54793	Add Attachment
Tricia Flaherty	May 22, 2013 06:27 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	May 22, 2013 06:26 PM	no this is NOT general fund sent email to Trisha Guy and Diane regarding this issue	Add Attachment
Dale Goodell	May 13, 2013 08:10 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Dale Goodell	May 13, 2013 08:10 AM	Is this machine eligible for GFA replacement?	Add Attachment
Lori Burgeson	May 13, 2013 06:45 AM	Task reassigned to Dale Goodell.	Add Attachment
Lori Burgeson	May 13, 2013 06:45 AM	Dale: I am unsure if she is in the GFA program? Her machine is not eligible for Win7.	Add Attachment
Katie Halvorson	May 10, 2013 11:54 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	May 10, 2013 11:54 AM	Her boss asked her to check and see if her machine can be upgraded to win7. Currently XP	Add Attachment