Service Request Ticket

Service Request Information

CONTACT	Name	Sellers, Shawn	Date	May 10, 2013 03:53 PM
	Department	College of Education	Phone	88985
	Location		Email	sellerss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091333 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53R1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F9:B9

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 13, 2013 11:02 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	May 13, 2013 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 13, 2013 11:02 AM	Ran virus scan, and removed several threats. Is running stable now.	Add Attachment
Joshua Johnson	May 13, 2013 09:56 AM	Shawn Sellers called to say that she is going to class but there is a master key in the upstairs office so that the tech can get in and take care of the virus on her computer	Add Attachment
Lexie Widmer	May 10, 2013 03:57 PM	The computer is now off.	Add Attachment
Lexie Widmer	May 10, 2013 03:54 PM	503-551-0702 cell. Try the office before the cell.	Add Attachment
Lexie Widmer	May 10, 2013 03:53 PM	A window popped up when she was browsing. "Internet Security has detected an infection." It began running a full pc scan etc. She shutdown the computer. She turned the computer back on, and it popped up again. She tried to open task manager, but she couldn't access it. ED 161 She is available later Monday morning.	Add Attachment