Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	May 13, 2013 08:14 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080293 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY126679	Location	PDR
	Model	CB516A	Hostname	wuclab.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, maintenance repair with HP LJ P4515 Maint Kit from P0080195 5-2011 SR42487, LaserJet P4515 fuser maint. replacement from P0085129 5-2012 SR47080, LJ P4515X Maint Kit for Maint repair SR49266 from P0088748 IP: 140.211.118.46	Ink/Toner Refill	HP 64A or HP 64X
	Wired NIC	00:1F:29:24:A4:76

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 13, 2013 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 13, 2013 02:46 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	May 13, 2013 02:46 PM	one of the printers needed new toner. We had a krusty issue so we reset krusty and this isn't a problem.	Add Attachment
Joshua Johnson	May 13, 2013 08:14 AM	The printers in WUC computer lab are are giving printer cartridge errors. They have taken the cartridges out and put them back in. This did not clear up the issue. They have not restarted the printers. This is happening with both printers. Pritners 20080293 and 20080294 Lehto Nan 88261 lehton@wou.edu WUC 210E	Add Attachment