Service Request Ticket

Service Request Information

CONTACT	Name	Tierney, Laura	Date	May 13, 2013 11:03 AM
	Department	Facilities Services	Phone	88087
	Location		Email	tierneyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091032 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VP7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro 10 Win from P0086532
	Wired NIC	B8:AC:6F:7D:28:17

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rossm@wou.edu	88046

Entered by	Date	Memo
Mike Ross			Email Public
Entered by	Date	Memo
Katie Halvorson	May 13, 2013 12:03 PM	Task reassigned to Mike Ross.	Add Attachment
Katie Halvorson	May 13, 2013 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	May 13, 2013 12:03 PM	Mike Ross walked her through uninstall and reinstall over the phone and it seems to be working well now.	Add Attachment
Lori Burgeson	May 13, 2013 11:27 AM	Task reassigned to Mike Soukup.	Add Attachment
Katie Halvorson	May 13, 2013 11:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	May 13, 2013 11:25 AM	been an ongoing thing. It is still not working.	Add Attachment
Lori Burgeson	May 13, 2013 11:14 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	May 13, 2013 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	May 13, 2013 11:14 AM	Banner is back up and running.	Add Attachment
Katie Halvorson	May 13, 2013 11:03 AM	Jenny Lacey called on her behalf and doesn't know what the issue is but thinks Banner needs to be uninstalled and reinstalled. Jenny says the system is crashing. It is currently not running. Her computer seem to be having the issues with Banner. Jenny is the contact for this 88086.	Add Attachment