Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	May 13, 2013 02:34 PM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100240 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8949KN1	Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	8949KN1	Location	Going to PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:AC:49:17

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 16, 2013 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 16, 2013 03:46 PM	Updated smart counsel located at HSS 332.	Add Attachment
Andrew Gandara	May 14, 2013 12:44 PM	Task reassigned to Dyl Karbia.	Add Attachment
Andrew Gandara	May 14, 2013 12:44 PM	Room available tomorrow (Wednesday) at 2 pm. Just run Windows updates	Add Attachment
Joshua Johnson	May 13, 2013 02:34 PM	The computer located in the smart counsel needs updates. I tried to update the computer but I did not have sufficient time to get the computer done. There are 23 important updates that need to be done.	Add Attachment