Service Request Ticket - # 50454

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2013 09:27 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120702[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag BNTPXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. bntpxw1 Location 008(Underneath the standup desk)

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, FOLLOWING TRANSFERRING TO W#20161092 DEC2017 SR65965--[Adobe Acrobat Pro v9 WIN from P0067126 (previous laptop had old version of DreamWeaver MX 2004 from P0052818 too but not sure if it will work with WIN7), Geometer's Sketch 5 from VISA2009001662, MathType 6.9 WIN from VISA2012003420], WinEdt v8 from VISA2013003812

Wired NIC E0:DB:55:E7:63:EB


Wireless NIC B8:76:3F:36:25:EE


Bluetooth NIC 20:16:D8:9B:6D:7D

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

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Lori Burgeson
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Lori Burgeson May 14, 2013 09:54 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson May 14, 2013 09:54 AM 
The drivers for those two USB ports were not
installed.  All USB ports are now working.  I
tested with a memory stick and was able to access
my files using all USB ports on the computer. 
Dale can finish setup and delivery of the laptop,
as I see he still has an open ticket for another
task relating to this computer.
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Lori Burgeson May 14, 2013 09:27 AM 
Dale gave me the laptop and mentioned that the 2
USB ports on the right-hand side are not
functioning properly, but the 1 port on the
left-hand side is.  Will do some testing and check
on new drivers.  Will have to call Dell to send
laptop in for service if needed.
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