Service Request Ticket - # 50458

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2013 11:18 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090025[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN
Serial No. HAV405310 Location PDR

Model 8860/DN Hostname itc002.wou.edu
Notes 140.211.114.23 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:3E:F9

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 15, 2013 06:29 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 15, 2013 06:29 PM 
replaced the media and process drive. Printing
normal again
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Megan Thibeault May 14, 2013 03:11 PM 
Ref#18998105
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Lori Burgeson May 14, 2013 11:25 AM 
Task reassigned to Megan Eichler.
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Joshua Johnson May 14, 2013 11:18 AM 
The HL-Alcove printer is making noises and
vibrating when it is printing. The printer is also
jamming after every print job. This has been
happening since early this morning.

Erin Larson called in the task


88881
pagell@wou.edu
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