Service Request Ticket - # 50461

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2013 12:17 PM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110884[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GB35V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, TRANSFER from W#20080033 Acrobat Pro 9.0 from P0067390, Paint Shop Pro 9 from P0055113, TechSmith Camtasia Studio/Snagit Bundle from VISA2008000470 UPGRADED Camtasia Studio to V8.5.2 see below, MathType 6.6 WIN acad license(electronic) from VISA2009001362 UPGRADED to MathType 6.9 WIN on VISA2013003614 JULY2013; Camtasia Studiov8.5.2 Upgrade WIN(fromv6)VISA2014004600 MAY2015

Wired NIC 18:03:73:26:29:38

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 20, 2013 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell May 31, 2013 09:54 AM 
She also has a license for DreamWeaver MX 2004 and
has also requested FileZilla.  Both have been
installed.
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Dale Goodell May 30, 2013 04:22 PM 
Also needs Geometer's SketchPad 5.
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Dale Goodell May 14, 2013 12:48 PM 
Task reassigned to Dale Goodell.
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Dale Goodell May 14, 2013 12:48 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty May 14, 2013 12:17 PM 
Scheduled for 9:15am 6-25-2013
W#20110884[Edit Inv] cpun and W#20111001[Edit Inv] monitor are on rack
in ITC013 with GFA setup form.
TRANSFER software from W#20080033[Edit Inv] :
Acrobat Pro 9.0 from P0067390, Paint Shop Pro 9
from P0055113, TechSmith Camtasia Studio/Snagit
Bundle from VISA2008000470, MathType 6.6 WIN acad
license(electronic) from VISA2009001362
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