Service Request Ticket - # 50465

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2013 02:47 PM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091460[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240AN5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:AA:74


Wireless NIC D8:30:62:58:55:00


Bluetooth NIC 64:B9:E8:ED:5D:8F

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 15, 2013 12:53 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 15, 2013 12:53 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault May 15, 2013 12:53 PM 
we re imaged the machine. She has it back and with
admin rights.
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Megan Thibeault May 15, 2013 07:45 AM 
iMac is back at the office for troubleshooting.
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Katie Halvorson May 14, 2013 02:47 PM 
She is trying to download something and she needs
admin rights to the office computer.  She is
around the rest of the day.

Rice 110C is where the computer is.  Costume shop
computer.
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