Service Request Ticket - # 50468

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2013 08:52 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20090473[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV504442 Location

Model 8860/DN Hostname mod104.wou.edu
Notes RMA repalced by Cascade 5-2011 140.211.118.119 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D6:4A:F3


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public

Entered by Date Memo
Adam Fyffe May 15, 2013 10:38 AM
Task reassigned to Adam Fyffe.
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Adam Fyffe May 15, 2013 10:38 AM
Status changed from (1) Pending to (5) Completed
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Adam Fyffe May 15, 2013 10:38 AM
I went over there and they were all working, they
jam randomly during bigger jobs.  The maintenance
kit is ok.  Rollers may need to be changed but the
error is probably just because the print jobs are
big and often
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Joshua Johnson May 15, 2013 08:52 AM
****This is an email****

The two printers that seem to rarely work are
20090478[Edit Inv] and 20090472[Edit Inv]. The one that does work but
jams is 20090473[Edit Inv]. They are all just the reference
printers.


On Wed, May 15, 2013 at 8:46 AM, ucshelpdesk
 wrote:

    On 5/15/2013 8:44 AM, Library Web wrote:
>     Hi,
>     The printers on the east side are not all
printing. Only the middle one prints all the time.
The other two on that side only print every once
in awhile and students end up just waiting for
their print jobs. When there is huge print jobs
students end up waiting a long time. This morning
Lori Pagel filled the ink and the middle one need
two black solid inks, while the rest of them
didn't need to be refiled at all. I'm not sure if
you need the number of the printers its on the
east side. Also the printer that is working on the
east side is jamming a lot. Thanks,
>     Lacey Priest
>     Information Desk
>
>     -- 
>     Library and Media Services
>     Hamersly Library
>     345 N. Monmouth Ave.
>     Monmouth, OR 97361
>     503-838-8418
    Lacey,
    Would you be able to give me the WOU number of
the printer or printers that are acting up so that
I can let the tech know. Also if the printer  has
a specific name, could I get that also.

    University Computing Services




-- 
Library and Media Services
Hamersly Library
345 N. Monmouth Ave.
Monmouth, OR 97361
503-838-8418
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