Service Request Ticket

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	May 15, 2013 10:24 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090485 (opens in a new window)	Bldg/Room	HWC
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	SW894318766H	Location	Head Coach
	CPU	Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office MAC 2008 from P0072655,TRANSFERED TO KATHERINE'S new laptop JULY2013: Adobe Photoshop Extended CS4 Mac from P0074268
	Wired NIC	64:B9:E8:BF:83:78
	Wireless NIC	00:26:BB:16:80:56
	Bluetooth NIC	60:FB:42:76:F9:B7

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jul 16, 2013 08:04 AM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Jul 16, 2013 08:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jul 16, 2013 08:04 AM	She got a new computer and therefore no longer has this issue.	Add Attachment
Jared Petersen	Jul 15, 2013 03:34 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jared Petersen	Jul 15, 2013 10:54 AM	Left VM	Add Attachment
Laven Voth	Jul 15, 2013 10:39 AM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Jun 03, 2013 09:41 AM	Task reassigned to Laven Voth.	Add Attachment
Jared Petersen	May 30, 2013 08:08 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joshua Johnson	May 29, 2013 08:07 AM	Next Monday will work best for her.	Add Attachment
Joshua Johnson	May 29, 2013 08:06 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	May 29, 2013 08:06 AM	She is not able to open PDF's off of the web.	Add Attachment
Jared Petersen	May 28, 2013 08:53 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jared Petersen	May 28, 2013 08:52 AM	Installed Adobe Reader, was able to open a PDF. Said her H: drive mapping problem went away.	Add Attachment
Jared Petersen	May 28, 2013 08:32 AM	Task reassigned to Jared Petersen.	Add Attachment
Megan Thibeault	May 22, 2013 11:55 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Fyffe	May 22, 2013 10:06 AM	anytime before 12 on Tuesday, 28th	Add Attachment
Jared Petersen	May 17, 2013 11:30 AM	Left VM	Add Attachment
Lexie Widmer	May 15, 2013 10:25 AM	APSC 301, She is available today. She is available Mondays anytime.	Add Attachment
Lexie Widmer	May 15, 2013 10:24 AM	1) Ever since they "wiped" her computer, she has not been able to open pdf files (two months ago). 2) Recently, she has not been able to access her H:drive. She clicks on it, but gets an error message "connection failed."	Add Attachment