Service Request Ticket

Service Request Information

CONTACT	Name	Cooper, Cindy	Date	May 15, 2013 10:33 AM
	Department	Financial Aid	Phone	88793
	Location		Email	cooperc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100431 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB891250E	Location	PDR
	Model	P3600/DN	Hostname
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, PRINTER MAINT: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2012003442 MAY2013 SR50471, Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 JULY2013 SR50948, Phaser ELAunit, transHldrBrkt & ELAUnitRei from VISA2013003653 SR50948 AUG2013, Xerox 3600 Transfer Roller#022N02353 from VISA2013003558 JULY2013 SR50948	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:4C:C9

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 22, 2013 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 22, 2013 01:13 PM	Installed the new fusers, the print outs look normal	Add Attachment
Megan Thibeault	May 17, 2013 04:23 PM	PR#7016	Add Attachment
Megan Thibeault	May 17, 2013 04:22 PM	Gail Wolfe needs a fuser as well. W#20100433	Add Attachment
Jared Petersen	May 17, 2013 11:47 AM	Task reassigned to Megan Eichler.	Add Attachment
Jared Petersen	May 17, 2013 11:38 AM	Task reassigned to Jared Petersen.	Add Attachment
Lexie Widmer	May 15, 2013 10:33 AM	Error "open heat air, cycle power." It's a wired printer. It'll come up, no printing will be allowed, they'll power cycle it. It's happening more often. Techs need to come through Ad 310 to get to the office, AD 307.	Add Attachment