Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	May 15, 2013 11:30 AM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101291 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B01JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, Adobe Acrobat Pro 10 WIN from P0083671; *TRANSFERRED TO W#20140282 for Debbie Kenyon Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384* Adobe Acrobat Pro(DC is latest version) from XXXX2014004507(subscription);
	Wired NIC	78:2B:CB:A1:23:43

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	May 23, 2013 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	May 23, 2013 10:25 AM	changed the settings so it opens instead of saves	Add Attachment
Adam Fyffe	May 23, 2013 10:05 AM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	May 17, 2013 03:04 PM	left vm	Add Attachment
Katie Halvorson	May 15, 2013 11:30 AM	Every PDF she opens, it only has a save option and won't let her open in Adobe reader. She has Pro but it won't let her select any other options. When she saves it, it works fine but she doesn't want to save every PDF. The only view option is Google. She has also tried restarting and this is a new problem. She is around all day today.	Add Attachment