Service Request Ticket - # 50484

Service Request Information

CONTACT Name Wenzel, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2013 03:27 PM
Department Education & Leadership Phone 88668
Location Email wenzela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20120875[Edit Inv] (opens in a new window) Bldg/Room SSC 236
Service Tag Description Kindle Fire 7-inch, LCD Display, Wi-Fi, 8GB
Serial No. D026A0A024140LV3 Location Alicia Wenzel

CPU Unknown


OS Unknown Software

Wireless NIC E0:CB:1D:34:A0:7F


TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara May 16, 2013 01:53 PM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara May 16, 2013 01:53 PM
Delivered.
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Andrew Gandara May 16, 2013 01:53 PM
****This is an email****
I will look into this and email if I have additional questions. 
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Andrew Gandara May 16, 2013 01:52 PM
****This is an email****
The only setup we did for the Kindles was powering them on and 
connecting them to the wireless network. This allows you to 
register them to any account that you would like to. Again, I 
would double check with Darin Silbernagel about all of this, but 
setting the Kindles up the way you are describing wouldn't be 
hard at all. It would be as easy as using one account (and I would 
double check your department to know which account they want 
you to use) for all of the Kindles. Then buy the e-books or apps 
or anything on that one account and all the Kindles should be 
able to use everything. There might already be an account that 
your department already has setup for this with previous e-
books already purchased. I'm not sure though. Once you verify 
the method you and your department want to use for purchasing 
and using the Kindles we could help you set them up if you 
needed help at all. Feel free to let us know!
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Andrew Gandara May 16, 2013 01:52 PM
****This is an email****
Hi Andrew,

What type of set up was done on the Kindles? I am asking 
because I know that if all devices are tied to one device, for 
example, the teacher's device, she can buy a book adding it to 
her "library" and then all of the other kindles attached to her 
kindle can access her library. This makes the e-books go further 
as you only need to buy one book and can share it with 5-6 
other devices. Does this make sense?

For example. I purchased a kindle for myself, mom, sister, 
husband, son, and uncle. When I buy a book, all of my family can 
read the book I buy. The same goes with their reading selections. 
They buy a book, add it to their library, and I can read it. 

As I did not purchase these kindles, I am hoping we can still set 
them up like this. Thoughts???
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Andrew Gandara May 16, 2013 12:12 PM
****This is an email****
Sounds good. I will go ahead and get those ready for delivering 
at 12:30.

I don't believe we handle reimbursements for the e-books. That 
would be something you would have to contact Darin Silbernagel 
in the business office about. He should know the best way to go 
about purchasing e-books and about and any reimbursement if 
needed.

Hope that helps!
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Andrew Gandara May 16, 2013 12:06 PM
Task reassigned to Andrew Gandara.
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Andrew Gandara May 16, 2013 12:06 PM
****This is an email****
Sure! That would be stellar. Thank you!

Also, do you know if there is any way for me to purchase the e-
books for each kindle without having to pay from my personal 
account and then be reimbursed by WOU?
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Andrew Gandara May 16, 2013 11:46 AM
****This is an outgoing email****
Hi Alicia,

I need some additional information regarding service request 
#50484

Description: NEW EQUIP SETUP:  5 Kindle Fires need to be setup and 
delivered to Alicia Wenzel. (Order # 6962).

I was wondering when you would be available for me to deliver the 
Kindle Fires? If you would like, I could get them ready and deliver 
them to your husband when I go to take a look at your printer at 
12:30.

- Andrew Gandara
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Lacey Davis May 15, 2013 03:27 PM
5 Kindle Fires need to be setup and delivered to
Alicia Wenzel. The W#'s are 20120875-20120879[Edit Inv]. The
equipment is located in a box (with accessories
for the kindles) on the shelf across from the
restroom in ITC 009.
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